Panic Button for Banks, Credit Unions, and Branch Staff

Banks must have a robbery alarm: federal rules require every federally insured bank to keep an alarm or other device that promptly alerts law enforcement to a robbery. Positive Proof adds a silent button each staff member wears, so the button moves with the person instead of staying under one counter. Designated responders get the alert, and where it was pressed, in under 2 seconds.

Request a Demo
Bank teller wearing a Positive Proof panic button badge while serving a customer at the counter

THE FINANCIAL INSTITUTION ENVIRONMENT

Why Bank Alarm Systems Leave Tellers Exposed When It Matters Most

Federally insured banks work under a federal security rule. Under the Bank Protection Act (12 U.S.C. 1882), the FDIC, the Federal Reserve and the OCC each require the banks they supervise to designate a security officer, keep a written security program for every banking office, and have at minimum an alarm system or other appropriate device for promptly notifying law enforcement of a robbery or burglary. Federally insured credit unions keep a written security program under the NCUA's own rule (12 CFR 748.0).

A hold-up button under the teller counter protects a position, not a person. A loan officer in a private office, a universal banker on the floor, or an employee opening the branch alone can be steps away from the nearest fixed button, and reaching for it may be seen. A worn button travels with the person, and a press is not visible to a customer standing in front of them. After-hours vault access, armored car deliveries, and safe deposit room visits can leave a staff member with few colleagues nearby.

The rule leaves the choice of devices to the bank. Beyond the minimum list, the security officer decides which other devices are appropriate, weighing local crime, the cash exposed, the distance to law enforcement, cost, the other measures in place and the building itself, and reports at least once a year to the board on how the program is working. A worn duress button is one of those choices, and no product makes a bank compliant on its own.

After-hours vault access, armored car deliveries, and safe deposit operations create high-risk windows outside normal branch hours when staff have limited backup

A fixed hold-up button protects one position. Staff who move between the teller line, private offices and the vault need a button that moves with them

Federal rules require a written security program for each banking office, testing and maintenance of security devices, staff training, and a security officer report to the board at least once a year

WHAT'S AT STAKE

The Scenarios That Drive Branch Security Decisions

Situations where a fixed alarm can leave a staff member without a safe way to call for help.

Teller Robbery Alert

A robber tells a teller to step back from the counter. The fixed hold-up button is now out of reach, and reaching for it would be seen. No one outside the branch knows until the robber has left.

Loan Officer Confrontation

A loan officer in a private office faces a threatening customer. There is no alarm button within reach and no way to silently signal the branch floor without escalating the situation.

Armored Car Delivery

During an armored car delivery, a staff member may be in the vault area with few colleagues nearby. If a confrontation starts in the vault area, calling for help depends on someone reaching a fixed button.

After-Hours Safe Deposit Access

A branch employee escorts a customer to the safe deposit room after hours. No colleague is present, and the nearest fixed alarm button is outside the room.

Annual Report to the Board

The security officer must report to the board at least once a year on how the security program is working. Activation history and test records give the security officer material for that report.

What Positive Proof Delivers for Financial Institution Security

Four outcome areas for bank security officers, branch managers, and compliance teams.

Security Improvement

  • •Silent worn button: the badge makes no sound, and a press is not visible to a customer in front of the employee
  • •Anchor placement planned from the branch floor plan, room by room, with a test press in every area at installation
  • •Real-time door status for teller areas and restricted access points
  • •No personal phone needed: the badge sends to anchors in the branch

Operational Efficiency

  • •Contractor and vendor check-in with a digital visit record
  • •Door rules by time of day, so an after-hours vault or back-door opening sends an alert
  • •One dashboard: live alerts, badge battery status and device online status
  • •Nothing connects to the bank's network: alerts leave over the system's own cellular gateway, which switches carriers if one goes down

Security Program Records

  • •A timestamped delivery record for every alert
  • •Activation history the security officer can draw on for the annual report to the board
  • •A recommended monthly test press in test mode for each branch
  • •Incident playback and download from the dashboard

Reporting & Visibility

  • •Timestamped alert log for every staff duress activation
  • •Contractor and visitor check-in records
  • •Battery status and last activation for every badge
  • •The location of every alert plotted on the branch floor plan

2 Sec

Alert-to-Responder Time

25+

Years in Security

96–98%

Staff Report Feeling Safer After Deployment

See How a Silent Button Works in Your Branch

Watch a press reach responders with its location, and ask how anchors would be placed in your branch, vault and safe deposit area. Placement is planned from your floor plans.

Request a Demo

Common Questions About Panic Buttons for Banks and Credit Unions

Answers for branch managers, security officers, and compliance teams evaluating staff duress systems.

Give Every Branch Employee a Silent Way to Call for Help

One provider for silent duress buttons, door monitoring, and visitor check-in. Bring a floor plan to the demo and ask for a test press in your vault.

Request a Demo